FAQ

My study launches on another browser?

Launching the study in Google Chrome opens up another window on my desktop. This tends to happen from a default browser setting. Your OS will use the default browser that is set to open links with. A...

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What are the Minimum System Requirements?

**Please note that the recorder uploads the video to our servers at the end of the study so a stable and reliable network is required. What are the minimum requirements for my Windows computer? Windows ...

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Why do I have to complete a sample study and not be paid for my time?

Sample studies are an important part of getting started. Not only will you get to see how IntelliZoom works before participating in a paid study but we also need to verify that your computer or mobile device me...

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Why does my study have an Error?

Causes for Errors Computers are very complex devices, and with the Internet being involved sometimes things can get whacky. Most common errors are caused by the following: Internet connection being ...

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I can't seem to upload my result, what's wrong?

Some participants can experience multiple failed uploads. We typically see this most with participants located outside of the US. In the event that you are not able to upload a result we will not be able to ...

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Uninstall UserZoom Browser Plugin

After taking a study the UserZoom Survey Tool will automatically deactivate itself and you’ll be given an option to uninstall the tool. You also have the option of manually uninstalling by following the followi...

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Privacy Policy

Please take a minute to review our Participant Agreement: IntelliZoom's Participant Agreement What is being recorded? Your face (webcam) Your voice (microphone) Your device’s screen Here is...

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What are standard, "non TOL" studies?

Standard, non TOL studies are quick and simple browser-based studies. No software is needed to take these and can typically be completed on any device you prefer unless otherwise stated. These are akin to typic...

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What types of studies can I take?

Types of studies you can take Non TOL (think out loud) These types of studies do not record your face or voice. TOL Require you to think out loud and uses your camera to record your face and you...

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