Support

Where do I log into my IntelliZoom account?

Currently, we do not offer an area for you to log into. The login option on the UserZoom homepage and mobile application is actually for clients that are running studies, not participants that are taking studie...

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What are the Minimum System Requirements?

**Please note that the recorder uploads the video to our servers at the end of the study so a stable and reliable network is required. What are the minimum requirements for my Windows computer? Windows ...

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Windows Minimum Requirements

What are the minimum requirements for my Windows computer? Windows 7 (Service Pack 1) or later. Intel Core i3 or higher. 4GB of RAM Webcam (built-in or usb equivalent). We like the Logi...

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Mac Minimum Requirements

What are the minimum requirements for my Mac computer? OS X 10.8 (Mountain Lion) or later. Microphone (built-in or usb equivalent). Webcam (built-in or usb equivalent). Google Chrome or F...

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Android Minimum Requirements

Android Android OS 4.0 (Ice Cream Sandwich) or higher. Front-facing camera. ARMv7 Processor. At least 500MB free.

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iOS Minimum Requirements

iOS (iPhone/iPad) iOS 7 or higher. At least 500MB free

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My study launches on another browser?

Launching the study in Google Chrome opens up another window on my desktop. This tends to happen from a default browser setting. Your OS will use the default browser that is set to open links with. A...

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Set Default Browser for Windows

How do I set my Default Browser? Windows 7 Service Pack 1 or later From the Start menu, access the Control Panel. On the Control Panel window, choose Programs then Default Programs, then Set your...

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Set Default Browser for Mac

How do I set my default browser on a Mac? OS X Yosemite or later From the Apple menu, choose System Preferences, then click General. Click the “Default web browser” pop-up menu and choose a we...

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Upgrade your Mac to latest OS

1. Check your Mac hardware. To get details about your Mac model, click the Apple icon at the top left of your screen, choose About This Mac, then choose More Info. These Mac models are compatible with OS X E...

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